I’ve been on a journey to learn how to provide great customer service since I first started working at SaaS startups. When your team is small, everyone gets involved talking to customers. I’ve met customers in person, said good morning on the phone, responded to questions on Instagram, and answered numerous messages. Odds are, if […]
Being a first time entrepreneur is difficult. Starting a business in college? More so. Yet every year, new college startups pop up anyway. I met with the founders of Cribspot, a rental marketplace for college housing, to learn how they turned their idea in college into a full-fledged company. Co-founders Jason Okrasinski, Tim Jones, and […]
Using social media is an effective, low cost way to market and grow your subscription box service. You can jump into conversations and learn what makes your customers tick. Create content that builds both excitement and trust around your brand. Acquire AND retain subscribers so you can grow your business organically. For the past few […]
The economics major in me is always trying to figure out the different ways startups make money. Getting a billion users and downloads is impressive, but it doesn’t pay the bills. Even venture-backed Silicon Valley startups have a master revenue plan, though they might not have tested it yet. These days, it’s not just enough to have […]